Wrong in their reading of market trends, wrong in their understanding of customer requirements and concerns and wrong about their competition.
Breakthrough leadership is required to motivate and enable an organization to embrace the change journey so it can adapt and thrive in new circumstances.
The best executives take advantage of the breakthrough opportunities that arise when there are significant gradual or sudden technological, political, regulatory or socio-economic shifts that can be taken advantage of to move the business forward.
Good leadership today or breakthrough leadership for tomorrow?
Most of today’s top executives have an enhanced ability to execute on the existing business model.
The challenge they need to open up to is: will this remain the right way?
Is now the time to change?
The difficulty is that as markets change and evolve around a company, who is going to lead the evolution of the company and business model itself?
Without the leadership of the most senior executives and go to people, change can’t really happen.
What’s therefore required of breakthrough leaders is a persuasive strategic insight, an understanding of the changes needed to address opportunities and the leadership, courage and ability to champion and lead the transitions required.
Breakthrough leaders have to listen, perceive changes and not become too vested in how a company achieved success in the past.
There are notable exceptions that we can learn from and emulate in their approach.
One stand-out success story in the highly challenging airline business, is Ryanair. The airline carried more passengers internationally than any other airline on the planet, had exceptionally high load factors, was highly profitable and well known for two things: the lowest price and its harshness. Harsh in its baggage allowances and enforcement thereof, its boarding procedures, its refund policy, and indeed in its perceived attitude towards passengers. An operations observer’s dream!
As shareholders, employees and passengers alike benefited from such simplicity and effectiveness, such executional rigor, Ryanair, in the words of the Financial Times, “did a U-Turn” on service. Metaphorically, they changed tires when driving at top speed.
They identified an opportunity they could take advantage of if they addressed the “harsh” issue. Three years later, load factors have risen by 10 points, unit costs have fallen, prices are lower and profits are even higher.
The lesson: always be open to revise your position, even (perhaps especially) if you are already successful.
Netflix started out as a successful mail order DVD rental business and created its now ubiquitous online streaming service before its previous service went into decline.
Aldi challenged its already successful business model by reengineering its product offering, its in-store experience and its communications to become the UKs most loved brand.
DBS, one of Singapore’s leading banks, successfully challenged its approach to customer service and leveraged the insights gained in its customer-led digital transformation. It was recently named the “World’s Best Digital Bank” by Euromoney in 2016.
The more successful the company has been in the past, the greater the adaptation challenge.
Growth and success, not incompetence or complacency, paradoxically, are significant causes of failure.
Leading through purpose to sustain success
In young companies, especially in the very early days, senior executives are extremely close and hands on with their people and their customers. Everyone lives and breathes customer-centricity and company purpose.
But that disappears as a company gets more successful, bigger and more complex. More processes and management layers are added, while company purpose gets diluted. Senior executives spend more time on stakeholders like investors, unions or regulators and slowly lose focus on customer-centricity and values.
However, at companies that are able sustain success for long periods, we see a stronger set of beliefs about company purpose that are resistant to short-termism and doing whatever it takes to hit the quarterly numbers. At these companies, beliefs and impact are cherished. The “one right way” syndrome is fiercely challenged. Challenge in fact is a part of the DNA, the belief system and culture.
The Toyota Way, the Hilti Culture Journey and Apple University all embrace the adaptation challenge and embody the type of commitment to company values that breeds long term success.
Today’s senior executives should not get caught up in pursuing growth at all costs. Their primary focus should be on being stewards of the values and beliefs that were essential to creating the conditions for success and knowing when to adapt to changing circumstances.
Breakthrough leaders are emotionally engaged and know what to do next in terms of selling beliefs and values to bring the organization on board to make change happen.
They bring to the table the strategic insights that can motivate development, evolution, and positive change in an organization to avoid company death.
Seán Meehan is the Martin Hilti Professor of Marketing and Change Management at IMD. He directs the Breakthrough Program for Senior Executives (BPSE), which caters to a carefully selected group of senior executives searching for game-changing moves in their business through high-impact strategy and leadership.