A corporation is a living organism; it has to continue to shed its skin. Methods have to change. Focus has to change. Values have to change. The sum total of those changes is transformation. Download >
Get ready for big digital transformation 3.2 billion people are now online, and they are already spending more time there than watching TV. They are making and watching videos about products they like – and tweeting vigorously about customer service that...
Customer in the Center Identify what’s most important to your customers. Seth Godin is right: You want to focus your energy on pleasing your truly rewarding customers. If it’s not clear exactly who they are, make sure you’re spending enough time on...
According to Professor Seán Meehan in seeking to “beat the odds” and enjoy success, we must understand why adapting is such a challenge and address this systematically. British Home Stores and Woolworths in the UK, Radio Shack and C&J Energy Services in...
According to professor Carlos Cordon, at IMD, companies such as Adidas and Amazon rewrite the rules on supply chain management with Supply Chain 4.0 The supply chain is no longer just about efficiency, working capital reduction and inventory management. It's about...
  Professor Clayton Christensen classifies sustaining innovations as those that continue to improve a product or service, and move it up and up and up along the customer's need. Sustaining innovations achieve a quality far in excess of what most customers...
Stephen Hawking, the Nobel-winning astrophysicist has said AI “could spell the end of the human race”.  Yet a month later along with entrepreneur Elon Musk and dozens of AI experts which focused instead on the positive benefits of AI. “The potential benefits are huge,...
IMD professors Bettina Büchel and Michael R. Wade, put forward anchored agility as a new approach for reaching the correct  equilibrium, and describe how some firms have achieved it by implementing strategies that are both locally agile and globally efficient. The key to...
When the benefits and values are not perceived by the customer and the attributes are standardized, goods and services become commoditized. According to Professor Michel, “Commoditization is a bad word. It is procurement’s weapon to make you lower your prices. And...
Fifty years ago, people could only imagine the possibility of talking to their computers. Fast forward to today, and we have now gone from imagination to the technology of cognitive computing now existing. In his talk, Neil Sahota discusses the power...
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