Get ready for big digital transformation 3.2 billion people are now online, and they are already spending more time there than watching TV. They are making and watching videos about products they like – and tweeting vigorously about customer service that...
  Professor Clayton Christensen classifies sustaining innovations as those that continue to improve a product or service, and move it up and up and up along the customer's need. Sustaining innovations achieve a quality far in excess of what most customers...
Hit the Ground Running: Transitioning to New Leadership Roles   By Professor Michael D. Watkins and Anouk Lavoie Orlick with Susan Stehli At an IMD Discovery Event, Michael Watkins presented “Taking Charge in New Leadership Roles: The First 90 Days.”     An audience...
 Over 100 executives attended an IMD Discovery Event, to explore how organization design can support a high performance organization. Participants were taken on a journey through the evolution of organization design from its inception centuries ago until the beginning of...
more More, MORE! You’re spending all your time trying to please customers who never seem happy. Reading Seth Godin’s more More, MORE! could throw some light. Seth Godin is right: YOU WANT TO FOCUS YOUR ENERGY ON PLEASING YOUR TRULY REWARDING CUSTOMERS. IF IT’S NOT...
According to Ashley Harshak, DeAnne Aguirre, and Anna Brown, the fact that change has become more frequent does not make such changes any easier. Change is, at its core, a people process, and people are creatures of habit, hardwired to resist...
  According to Professor Michael D. Watkins, the most challenging transitions occur in moving from being a functional leader to being a general manager, or business unit leader, or enterprise leader, and his research identified seven major shifts that leaders go...
This book identifies and addresses the seven transformation journeys that are reshaping corporations today. It integrates and builds on the collective experience and learning of IMD's professors, who work directly with many organizations around the world and observe their...
At an IMD Discovery Event, 75 participants reflected on the challenges of building a service-centric organization, discovered some of the best practices of leading companies and networked with their peers. Executives left better equipped to navigate the transition from the...
By Professor Albrecht Enders and Christopher Zintel with Susan Stehli Contributor: Andreas König More than 40 executives attended an IMD Discovery Event that explored why theory matters.leade The participants – senior managers from a variety of companies and industries – reflected about...
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