According to McKinsey research, many customer-experience transformations stall because leaders can’t show how these efforts create value. The authors, Joel Maynes and Alex Rawson in their article: 'Linking the customer experience to value,' contest that the reason is that they fail...
  According to Marianne Calnan of CIPD, the new legislative changes in the UK are an opportunity to rethink the traditional way of doing things, and ensure your organisation is compliant with so many new regimes. From apprenticeship levy to gender pay reporting to the...
Theodore Kinni, a contributing editor of strategy+business, compiled Susan David’s essential reading, to beeter understand Emotion in the Workplace.   “Emotions can be harnessed to live and lead in better ways,” says Susan David. “For so long, we’ve treated emotions in organizations as warm, fluffy,...
Finance for Executives – A Practical Guide for Managers By Professor Nuno Fernandes The book Finance for Executives: A Practical Guide for Managers meets the needs of global executives, both finance as well as non-financial managers.    It is a practical and fundamental...
According to Don Sull, an alumnus of McKinsey and a senior lecturer at the Massachusetts Institute of Technology’s Sloan School of Management: When it comes to innovation, the single most common piece of advice may be to “think outside the box.” Constraints,...
Marcia W. Blenko, Michael C. Mankins and Paul Rogers of Bain Consulting contest that many companies struggle to make and execute key decisions. Bain's Decision Insights series describes a five-step process that can boost your organization’s decision effectiveness and improve...
How do companies get the emotional commitment from employees which leads to peak performance? This is the key question that Jon Katzenbach's Peak Performance book deals with. Almost all organizations selected were successful for at least a 10 year period based on...
Professor George Kohlrieser explores various leadership styles and the pluses and/or minuses for each, and how we can succeed by finding the right balance. Daniel Goleman’s 5 Leadership styles Here is a handy explanation of what each style involves and when...
Strategy That Works: Combining aspiration and execution to create lasting advantage "Strategy That Works" co-author, Paul Leinwand, brings to life some key concepts from the book. Building on more than a decade of research, he explains how companies like Haier,...
According to Herrmann Solutions, numerous recent surveys, confirm that innovation as one of their top priorities, showing that innovation fuels long-term growth. Business leaders deliver speech after speech calling for a fresh commitment to new ideas, emulating the Steve Jobs’s of the world,...
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