Thirty learning and development (L&D) professionals met at IMD to participate in IMD’s second Co-creating Global Transformation Journeys event.  The research for this event was drawn from the book “The 3Rs of preparing your organization for the future” by Professor...
According to Maria Lamagna, a MarketWatch reporter, despite their reputation for being tech-savvy, it’s still unlikely to see a millennial use their phone to make a payment any time soon. Only 14% of millennials said they use their bank’s mobile payment...
  HR must share organisational insight about how the business works and what it does. About the impact of people, culture and leadership. Understanding the core value drivers, the business financials, gaps in the productivity and connecting the financial performance with employees...
Business Book Review: Customer Service: New Rules for a Social Media World “Customers are more than five times as likely to post something online when they feel like they’ve been taken advantage of….Right away the odds are stacked against you. ...
Get ready for big digital transformation 3.2 billion people are now online, and they are already spending more time there than watching TV. They are making and watching videos about products they like – and tweeting vigorously about customer service that...
CEO perspectives – IMD President Dominique Turpin talks with KPMG Nicholas Griffin, Head of the Global Strategy Group at KPMG shares results and insights from a recent KPMG study that surveyed 1,200 CEOs. Findings show that CEO perspectives differ greatly...
Dubai One interviews Strategy&’s Samer Bohsali to discuss the Ideation Center insight entitled “Preparing for the digital era: The state of digitalization in Gulf Cooperation Council (GCC) businesses. Our world is becoming ever more digitalized. Billions of devices and machines...
Stephen Hawking, the Nobel-winning astrophysicist has said AI “could spell the end of the human race”.  Yet a month later along with entrepreneur Elon Musk and dozens of AI experts which focused instead on the positive benefits of AI. “The potential benefits are huge,...
  Meeting customer expectations  Today’s customers do not want digital versions of the same manual, bureaucratic processes they faced yesterday. They search, download, pay, and listen to music all in one go. Companies that want to win at digital adoption are therefore recognizing...
Fifty years ago, people could only imagine the possibility of talking to their computers. Fast forward to today, and we have now gone from imagination to the technology of cognitive computing now existing. In his talk, Neil Sahota discusses the power...
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