Business Book Review: Customer Service: New Rules for a Social Media World “Customers are more than five times as likely to post something online when they feel like they’ve been taken advantage of….Right away the odds are stacked against you. ...
Growth is shifting, disruption is accelerating, and societal tensions are rising. Confronting these dynamics will help you craft a better strategy, and forge a brighter future. According to the latest McKinsey research,it is easy, to lose sight of long-term trends amid short-term...
  the digital future As well as being a preoccupation for individual businesses, business model innovation is also an issue for national economies. In spite of the emergence of new technologies, achieving sustainable growth and productivity remain major challenges. Being able...
Big data could soon allow us to shape public policy, financial products, healthcare and education to suit our personal needs. But it also introduces a new set of risks to society. Governance and legal issues related to technology breakthroughs  (liability, health...
  Boundaries between industries are eroding. The relationships among suppliers, producers, and consumers are also blurring,  more rapidly than many business decision makers are prepared for. Dr Chander Velu, head of the IfM’s Business Model Innovation research programme, contests why having digested...
In an environment in which long-term partnerships and joint ventures must be built on mutual trust, value creation is increasingly understood in terms of the shared value derived  from its business activities and captured by the organisation, and the...
The understanding of Industry 4.0 and its impact on the manufacturing industry is becoming an integral part of operational performance, and manufacturing excellence. Accortding to HfS research, Industry 4.0 means a fundamental change to the “old way” of manufacturing operations....
A great customer experience has become the key determinant of success when standing out against your competitors. Yet, providing a consistent and interactive online experience is an ongoing challenge for many organizations. One of the pillars of any successful company lies...
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