Innovation describes the process of changing or creating more effective processes, products or ideas which can increase the likelihood of the business succeeding. Agility is the capacity of the business to identify and capture opportunities more quickly than rivals do. Resilience is the organisational capability to anticipate key events from emerging trends, constantly adapt to change, and rapidly bounce back from disaster (for more information see research from Cranfield University and McKinsey).

Innovation activity: this is a measure of the introduction of new improved products or processes (see here for more details).


Further research

In Agility: it rhymes with stability McKinsey suggest that organisational agility is a combination of speed to act and stability of organisational structures and belief systems. It goes on to cite research by Columbia University that found that agile companies increased their net income by 5% annually. Find more information here:

Agility: it rhymes with stability

In today’s business environment, innovation, agility and resilience are essential for organisations to retain their competitive advantage. Collecting and analysing workforce data can provide organisations with the information they need to increase or develop capability in these areas.

For more information and practical guidance on developing resilience at an individual, team or organisational level, read the CIPD research report and guide below.

Developing resilience

Developing resilience: an evidence-based guide for practitioners

For information and practical tips on planning for and managing business continuity, download the CMI research survey and checklist below.



CHK-255 Business continuity planning for major disruptions.pdf