Meeting customer expectations  Today’s customers do not want digital versions of the same manual, bureaucratic processes they faced yesterday. They search, download, pay, and listen to music all in one go. Companies that want to win at digital adoption are therefore recognizing...
Procter & Gamble Chairman, President and CEO David Taylor describes how changing roles can be a great way to learn a business. Taylor was part of the Distinguished Speaker Series at Duke University's Fuqua School of Business.
Are you creating value for your firm? It's a tough world out there and only firms that succeed in creating value will survive in the long-term. The key is to focus on what your customers really want. Journal of Management...
According to IBM Global CEO Study titled “The Enterprise of the Future”. “Disruptive by Nature” is the fourth of the five characteristics that define the Enterprise of the Future. Business processes, as well as some products and services, are becoming...
“In times of change learners inherit the earth, while the learned find themselves beautifully equipped to deal with a world that no longer exists.” Eric Hoffer  - Philosopher   Challenges require collaborative and innovative solutions Acording to  the Cambridge University, 'COLLABORATE TO INNOVATE:...
"Let me begin bluntly there is no such thing as the "right" culture and culture can not be fostered or installed." Insights from Organizational Culture - by Edgar Schein   Success of the company creates organisational culture. If the founders had a wrong...
When the benefits and values are not perceived by the customer and the attributes are standardized, goods and services become commoditized. According to Professor Michel, “Commoditization is a bad word. It is procurement’s weapon to make you lower your prices. And...
  Incremental change is not enough for many companies today. These companies need to re-invent themselves. Re-invention is not changing what is, but creating what isn’t. A butterfly is not more or a better caterpillar, it is a completely...
“Instead of searching the world broadly, we are all kind of searching only in this little sphere,” Terwiesch says. “In innovation, variance is your friend. You want wacky stuff because you can afford to reject it if you don’t like...
Keenan Steiner puts into perspective this great case study you can use when advocating for better candidate experience. A few years ago, Graeme Johnson, the former Head of Resourcing at the British cable and mobile provider Virgin Media (who is now leading recruiting at...
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