IMD's book Quest: Leading Global Transformations by Professor Anand Narasimhan and Jean-Louis Barsoux, senior research fellow at IMD.
Quest identifies seven key transformation journeys that companies are embarking on, along with valuable knowledge on how to get on track quickly...
Professor William A. Fischer on moving to where the ideas are flowing
Agility: Idea Flow is Critical," interviewed by Paul Hunter.
Engaging users is among the many secrets that underlie successful innovation.
The newest innovation in innovation is the use of rich...
Built To Last – Summary of Key Points
by James Collins & Jerry Porras
The book makes a comparison of Visionary Companies to a comparison group of good companies. The lessons of the Visionary Companies can be learned and practiced...
The Service Profit Chain by James L. Heskett, W. Earl Sasser, Jr., & Leonard A. Schelsinger
These three Harvard Professors have written one of the most excellent books that links the bottom line to the human side of the business equation.
Featured...
“In times of change learners inherit the earth, while the learned find themselves beautifully equipped to deal with a world that no longer exists.”
Eric Hoffer - Philosopher
Challenges require collaborative and innovative solutions
Acording to the Cambridge University, 'COLLABORATE TO INNOVATE:...
Business Book Review: Customer Service: New Rules for a Social Media World
“Customers are more than five times as likely to post something online when they feel like they’ve been taken advantage of….Right away the odds are stacked against you. ...
This book identifies and addresses the seven transformation journeys that are reshaping corporations today. It integrates and builds on the collective experience and learning of IMD's professors, who work directly with many organizations around the world and observe their...
Customer in the Center
Identify what’s most important to your customers.
Seth Godin is right:
You want to focus your energy on pleasing your truly rewarding customers. If it’s not clear exactly who they are, make sure you’re spending enough time on...
According to Ashley Harshak, DeAnne Aguirre, and Anna Brown, the fact that change has become more frequent does not make such changes any easier.
Change is, at its core, a people process, and people are creatures of habit, hardwired to resist...
Acording to by Katharine Schwab, innovation is hard to pin down, but with these six insights Ideo says it’s cracking the code.
IDEO’s “Creative Difference” survey assesses an organization’s innovativeness, helping teams find tangible ways they can improve.
How do you...
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