Get ready for big digital transformation 3.2 billion people are now online, and they are already spending more time there than watching TV. They are making and watching videos about products they like – and tweeting vigorously about customer service that...
According to McKinsey research, many customer-experience transformations stall because leaders can’t show how these efforts create value. The authors, Joel Maynes and Alex Rawson in their article: 'Linking the customer experience to value,' contest that the reason is that they fail...
Strategy That Works: Combining aspiration and execution to create lasting advantage "Strategy That Works" co-author, Paul Leinwand, brings to life some key concepts from the book. Building on more than a decade of research, he explains how companies like Haier,...
In a recent survey by Deloitte, 78% of business leaders ranked employee retention as important or urgent. According to Barbara Bruno, employers retention efforts are failing, since they tend to focus too much on compensation, benefits and bonuses and not the...
This collection compiled by Megan Fairbank in the new Talent Connect All Access site brings together inspiring keynotes and exclusive interviews with many of LinkedIn’s top talent acquisition leaders and influencers. 1. Pandora Media shares why ‘culture fit’ should be replaced with ‘culture add’ In...
According to Gregory Lewis, the head of Talent Acquisition at LinkedIn, Brendan Browne, confirms that using data and talent analytics has changed the way his department is perceived by the business. Will Gaker from LinkedIn’s talent analytics team and RJ...
Cassandra Brown, stresses that a strong company culture can be the most powerful tool to attract, engage, and retain talent and recruiters should take advantage of that. According to Cassandra Brown, for years most companies have been placing a big...
According to Ashley Harshak, DeAnne Aguirre, and Anna Brown, the fact that change has become more frequent does not make such changes any easier. Change is, at its core, a people process, and people are creatures of habit, hardwired to resist...
Networked devices engaged in machine to machine conversations can optimize what to do, when to do it, and by how much, but do we trust them to ever ask: “why are we doing this in the first place?” Why are we...
 Employee engagement is the fuel of an organisation. There are many good examples of companies that have achieved great results when it comes to an engaged culture. According to Mandy Flint and Elisabet Vinberg Hearn’s in their new book Leading Teams...
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