Customer Intimacy Imperative = Customer Centricity According to Doug Leather,  a leading expert in Customer Management in his article, 'The risk of NOT building customer centric capability,' for an organisation to be deemed ‘customer centric’ it will have developed the capability to design and to deliver...
  The digital advances have changed the workplace, but managers are still unsure of how to handle it – and less still how to harness it for employee motivation and engagement. Those issues of how technology affects employee engagement dominated CMI/Citrix webinar,...
John Baldoni,  a leadership consultant,and author of eight books, including Lead Your Boss, The Subtle Art of Managing Up, contests that creating urgency to save a sinking ship is imperative. Working long hours to do so is also critical,...
 Employee engagement is the fuel of an organisation. There are many good examples of companies that have achieved great results when it comes to an engaged culture. According to Mandy Flint and Elisabet Vinberg Hearn’s in their new book Leading Teams...
We are the result of our convictions. We tend to create positive statements, yet fail to achieve the result the way we wished. Do we move too fast from one step of processing information to another? How do we navigate from one step...
According to Professor Adrian Furnham, a fully engaged employee can help drive a business forward, but when bad management starts to turn workers against the companyk as manifested in a number of counterwork behaviours, disruptive chaos can ensue. Find out...
Michael O'Connell, in his information management article, 'Data science underlies everything the enterprise now does,' contests that data has been king for well over a decade by now, but the way we use it is undergoing some serious change. Gone are...
How can we harness the right frame of mind to increase our success quota? According to Scott Halford, the part of the brain that sets humans apart from the rest of the animal kingdom is our prefrontal cortex (PFC). But the...
Digitization is key to meet customer expectations and protect core businesses today. To not only stay in the game but capture new sources of value, companies will need to reinvent their customer experience. That begins with bringing in data and analytics-based insights...
Ten years of research reveal the best R&D strategies for the decade ahead. Barry Jaruzelski reviews how innovation has changed and what companies expect for the next decade. Find more insights at Strategy&, including: Video: The Last 10 Years of R&D...
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