When the benefits and values are not perceived by the customer and the attributes are standardized, goods and services become commoditized. According to Professor Michel, “Commoditization is a bad word. It is procurement’s weapon to make you lower your prices. And...
Around 30 per cent of UK jobs could be automated by 2030. At the same time, artificial intelligence or AI technologies are forecast to give the UK economy an additional £640-billion boost by 2035. The Artificial Intelligence for Business special report,...
At an IMD Discovery Event, 75 participants reflected on the challenges of building a service-centric organization, discovered some of the best practices of leading companies and networked with their peers. Executives left better equipped to navigate the transition from the...
Just 20 per cent of finance executives feel their organisation is ready to embrace a digital future. The Future of Financial Services special report, published in The Sunday Times, examines how the scale and speed of the technological revolution is...
Your company strives to innovate and differentiate, but do you have a sneaking suspicion that your buyers see less and less meaningful differentiation between your offer and that of your competitors? This experience is becoming increasingly common as competitors replicate...
Google’s five keys to a successful team Collaborative teams do much of the work at organizations everywhere, so a research team from Google’s People Analytics group set out to determine what makes for an effective team at Google. And it...
“Instead of searching the world broadly, we are all kind of searching only in this little sphere,” Terwiesch says. “In innovation, variance is your friend. You want wacky stuff because you can afford to reject it if you don’t like...
The understanding of Industry 4.0 and its impact on the manufacturing industry is becoming an integral part of operational performance, and manufacturing excellence. Accortding to HfS research, Industry 4.0 means a fundamental change to the “old way” of manufacturing operations....
  Bob Bennett, Vice President and Chief Learning Officer at FedEx Express, in his presentation, Putting the PIECES! Together: Developing an HR Strategy that Works for Business in the CLO Symposium Conference explained: “the people that make up that organisation are...
According to a strategy & business article, 'Why Augmented Reality Will Be the Next Revolution in Retail', the authors Kamil Klamann and Sekoul Krastev, contest that the Augmented Reality (AR) ecosystem has lacked a shared platform with mass acceptance. Whereas...
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