"Culture" refers to norms of behavior and shared values among a group of people. "Norms of behavior" are ways of acting that persist because they are rewarded and the group teaches these behaviors to new people, sanctioning those...
 Customer Intimacy Imperative = Customer Centricity According to Doug Leather,  a leading expert in Customer Management in his article, 'The risk of NOT building customer centric capability,' for an organisation to be deemed ‘customer centric’ it will have developed the capability to design and to deliver...
Culture is critical to business success, and an important factor in successful transformation initiatives. Change management survey Culture is critical to business success, and an important factor in successful transformation initiatives. How to lead change management DeAnne Aguirre, senior partner with Strategy& and...
  The digital advances have changed the workplace, but managers are still unsure of how to handle it – and less still how to harness it for employee motivation and engagement. Those issues of how technology affects employee engagement dominated CMI/Citrix webinar,...
John Baldoni,  a leadership consultant,and author of eight books, including Lead Your Boss, The Subtle Art of Managing Up, contests that creating urgency to save a sinking ship is imperative. Working long hours to do so is also critical,...
According to a strategy & business article, 'Why Augmented Reality Will Be the Next Revolution in Retail', the authors Kamil Klamann and Sekoul Krastev, contest that the Augmented Reality (AR) ecosystem has lacked a shared platform with mass acceptance. Whereas...
  Incremental change is not enough for many companies today. These companies need to re-invent themselves. Re-invention is not changing what is, but creating what isn’t. A butterfly is not more or a better caterpillar, it is a completely...
 Employee engagement is the fuel of an organisation. There are many good examples of companies that have achieved great results when it comes to an engaged culture. According to Mandy Flint and Elisabet Vinberg Hearn’s in their new book Leading Teams...
We are the result of our convictions. We tend to create positive statements, yet fail to achieve the result the way we wished. Do we move too fast from one step of processing information to another? How do we navigate from one step...
How can we harness the right frame of mind to increase our success quota? According to Scott Halford, the part of the brain that sets humans apart from the rest of the animal kingdom is our prefrontal cortex (PFC). But the...
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