Get ready for big digital transformation
3.2 billion people are now online, and they are already spending more time there than watching TV. They are making and watching videos about products they like – and tweeting vigorously about customer service that...
Innovation and creativity
In this engaging presentation of the eight essentials of innovation performance, McKinsey principal Nathan Marston explains why innovation is increasingly important to driving corporate growth.
Taken together, these form an essential operating system for innovation within a company’s...
Collaboration is permeating all aspects of business.
Innovators and top performers expect a culture of collaborative engagement.
And if they don’t see it in their first encounter with the company (during the hiring process), they might mistakenly assume that collaboration does not...
Customer in the Center
Identify what’s most important to your customers.
Seth Godin is right:
You want to focus your energy on pleasing your truly rewarding customers. If it’s not clear exactly who they are, make sure you’re spending enough time on...
When the benefits and values are not perceived by the customer and the attributes are standardized, goods and services become commoditized.
According to Professor Michel, “Commoditization is a bad word. It is procurement’s weapon to make you lower your prices.
And...
Growth is shifting, disruption is accelerating, and societal tensions are rising.
Confronting these dynamics will help you craft a better strategy, and forge a brighter future.
According to the latest McKinsey research,it is easy, to lose sight of long-term trends amid short-term...
CUSTOMER-CENTRICITY AND EMPLOYEE-CENTRICITY
Customer-centricity encompasses both business processes, interactions, cultural mindsets, but also the actual way of doing business.
According to Paula Clapon, a content strategist at gethppy.com, a customer-centric approach has been proven to add value to a company, as a cultural and...
As digital becomes the new normal, the paths to success are there for the taking.
But be sure you know how to navigate the digital frontier.
Acording to John Sviokla, head of Global Thought Leadership at PwC, in his article ‘Four...
The understanding of Industry 4.0 and its impact on the manufacturing industry is becoming an integral part of operational performance, and manufacturing excellence.
Accortding to HfS research, Industry 4.0 means a fundamental change to the “old way” of manufacturing operations....
Leading companies invest more in digital than their less well-performing counterparts do, according to McKinsey’s latest digital survey. They also invest by targeting each dimension in which digitization is rapidly advancing.
The forces of digital have yet to become fully mainstream.
On average,...
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