Home Reports & Multimedia

Reports & Multimedia

Why are so many companies wasting time and money on strategies that never come to life? Ironically, it sounds like they're doing all the right things. But this conventional wisdom is a trap: It creates a huge gap between your destination...
CUSTOMER-CENTRICITY AND EMPLOYEE-CENTRICITY Customer-centricity encompasses both business processes, interactions, cultural mindsets, but also the actual way of doing business. According to Paula Clapon, a content strategist at gethppy.com, a customer-centric approach has been proven to add value to a company, as a cultural and...
Quality, innovation, profitability, and growth all depend on having strategy and execution fit together seamlessly. Did You Know?      In a recent Strategy& global survey, 700 business executives were asked to rate their company’s top leaders in terms of their skill at...
According to Ashley Harshak, DeAnne Aguirre, and Anna Brown, the fact that change has become more frequent does not make such changes any easier. Change is, at its core, a people process, and people are creatures of habit, hardwired to resist...
Innovation and creativity In this engaging presentation of the eight essentials of innovation performance, McKinsey principal Nathan Marston explains why innovation is increasingly important to driving corporate growth. Taken together, these form an essential operating system for innovation within a company’s...
Networked devices engaged in machine to machine conversations can optimize what to do, when to do it, and by how much, but do we trust them to ever ask: “why are we doing this in the first place?” Why are we...
According to McKinsey research, many customer-experience transformations stall because leaders can’t show how these efforts create value. The authors, Joel Maynes and Alex Rawson in their article: 'Linking the customer experience to value,' contest that the reason is that they fail...
Acording to by Katharine Schwab, innovation is hard to pin down, but with these six insights Ideo says it’s cracking the code. IDEO’s “Creative Difference” survey assesses an organization’s innovativeness, helping teams find tangible ways they can improve.  How do you...
  Meeting customer expectations  Today’s customers do not want digital versions of the same manual, bureaucratic processes they faced yesterday. They search, download, pay, and listen to music all in one go. Companies that want to win at digital adoption are therefore recognizing...
Work-life balance, says Nigel Marsh, is too important to be left in the hands of your employer. Marsh lays out an ideal day balanced between family time, personal time and productivity — and offers some stirring encouragement to make...
- Advertisement -

RECENT POSTS