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Acording to by Katharine Schwab, innovation is hard to pin down, but with these six insights Ideo says it’s cracking the code. IDEO’s “Creative Difference” survey assesses an organization’s innovativeness, helping teams find tangible ways they can improve.  How do you...
Business Book Review: Customer Service: New Rules for a Social Media World “Customers are more than five times as likely to post something online when they feel like they’ve been taken advantage of….Right away the odds are stacked against you. ...
"Culture" refers to norms of behavior and shared values among a group of people. "Norms of behavior" are ways of acting that persist because they are rewarded and the group teaches these behaviors to new people, sanctioning those...
  According to Professor Michael D. Watkins, the most challenging transitions occur in moving from being a functional leader to being a general manager, or business unit leader, or enterprise leader, and his research identified seven major shifts that leaders go...
  Can it fundamentally shift the way you work for the better? These questions are at the center of the Cognizant Digital Works Collaboratory, a physical space where experts—designers, strategists, technologists and data scientists—work shoulder to shoulder with industry leaders and...
The Challenge: Disconnected Systems and Processes Stumbling Blocks to Successful BPM The premise of Business Performance Management (BPM) is simple: companies can optimize performance by setting goals, monitoring progress against those goals, and quickly reacting to change. Companies that embrace...
Procter & Gamble Chairman, President and CEO David Taylor describes how changing roles can be a great way to learn a business. Taylor was part of the Distinguished Speaker Series at Duke University's Fuqua School of Business.
Professor William A. Fischer on moving to where the ideas are flowing Agility: Idea Flow is Critical," interviewed by Paul Hunter. Engaging users is among the many secrets that underlie successful innovation. The newest innovation in innovation is the use of rich...
 The Service Profit Chain  by James L. Heskett, W. Earl Sasser, Jr., & Leonard A. Schelsinger   These three Harvard Professors have written one of the most excellent books that links the bottom line to the human side of the business equation. Featured...
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