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  The CRM tools can empower customer facing employees to help organizations achieve growth strategy, by helping keep track of customer pulse. This will enable the organizations understand changing customer need constantly. CRM tools can play a pivotal role to create 4...
  Incremental change is not enough for many companies today. These companies need to re-invent themselves. Re-invention is not changing what is, but creating what isn’t. A butterfly is not more or a better caterpillar, it is a completely...
Organisations rate themselves poorly when using HR data to predict workforce performance and improvement. According to a Deloitte survey, while 78 percent of companies rated HR and talent analytics as important, 45 percent rated themselves “not ready” when assessing their...
In three videos, the authors Ken Favaro, Per-Ola Karlsson, and Gary L. Neilson discuss women CEOs of the last 10 years and the evolution of the CEO role over 100 years as well as predictions for the role in...
 Customer Intimacy Imperative = Customer Centricity According to Doug Leather,  a leading expert in Customer Management in his article, 'The risk of NOT building customer centric capability,' for an organisation to be deemed ‘customer centric’ it will have developed the capability to design and to deliver...
Explore the potential benefits to organisations and employees of organisational agility through survey research and case study illustrations. Organisational agility is critical to business success. It has the potential to offer organisations practical solutions to meet the evolving needs of...
The Strategy& Chief Executive Study, with Richard Rawlinson, Carolin Oelschlegel highlights CEOs with more diverse experience hired in the UK compared with other global regions. Over the past fourteen years, Strategy& has researched Chief Executive successions and success trends among the...
In this report you will learn how successful retailers are using online video to extend their marketing and sales efforts, including information on: 1. Online video trends in the retail market 2. Two real-world case studies examining video optimization 3. Tactics...
A great customer experience has become the key determinant of success when standing out against your competitors. Yet, providing a consistent and interactive online experience is an ongoing challenge for many organizations. One of the pillars of any successful company lies...
You can't earn the trust of your customers with a policy statement. You can only earn trust with actions. Don Peppers - Customer Relationship Management and Marketing Expert   The problem is that the "actions" your company takes are taken by employees, not by...
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