more More, MORE! You’re spending all your time trying to please customers who never seem happy. Reading Seth Godin’s more More, MORE! could throw some light. Seth Godin is right: YOU WANT TO FOCUS YOUR ENERGY ON PLEASING YOUR TRULY REWARDING CUSTOMERS. IF IT’S NOT...
In this unpredictable economic climate, leaders must be capable to lead their companies to quickly adapt to new market forces. Business models are changing to catch up with the emerging drivers of competition. Success hinges first andforemost on “Thinking-Ahead” strategy  and...
Business Book Review: Customer Service: New Rules for a Social Media World “Customers are more than five times as likely to post something online when they feel like they’ve been taken advantage of….Right away the odds are stacked against you. ...
 “There’s growing evidence that suggests the perks companies promote do become important for retention because they talk to people at an emotional and engagement level,” says Mark Ramsook, senior consultant at global advisory firm Willis Towers Watson. Charles Orton-Jones, of Racounteur...
Be a leader who demonstrates competence, character, and purpose—a thinker and a doer who can maneuver the complexities of interdependent issues. Aspire to possess the technical acumen, personal attributes, and moral compass to both "get along" and "get it right."  
Jud Linville, CEO, Global Cards and Consumer Services at Citi, speaks to Dean Bill Boulding about leadership as part of the Distinguished Speaker Series at Duke University’s Fuqua School of Business.
According to Professor Seán Meehan, at companies that are able sustain success for long periods, we see a stronger set of beliefs about company purpose. Today’s senior executives should not get caught up in pursuing growth at all costs. Their...
 “From the very beginning, I want to understand what’s most important to ,” said Brendan Browne, Linkedin’s Head of Recruiting. “By the time you get to the end of the process, when the preparation is done properly, when there’s...
At an IMD Discovery Event, 75 participants reflected on the challenges of building a service-centric organization, discovered some of the best practices of leading companies and networked with their peers. Executives left better equipped to navigate the transition from the...
Built To Last – Summary of Key Points by James Collins & Jerry Porras The book makes a comparison of Visionary Companies to a comparison group of good companies. The lessons of the Visionary Companies can be learned and practiced...
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