Quality, innovation, profitability, and growth all depend on having strategy and execution fit together seamlessly.
Did You Know?
In a recent Strategy& global survey, 700 business executives were asked to rate their company’s top leaders in terms of their skill at...
The Apprenticeship Levy, that the Confederation of British Industry labels it as a tax aims to induce employers to take more of these learners on.
All firms with a payroll greater than £3 million will, from next month, have to pay 0.5...
"HR needs to ensure it is fit for purpose in order to be proactive and maintain or develop its influence in the future."
Keith Murdoch, Remuneration and Benefits Manager, - British American Tobacco
Did You Know?
According to CFO Research, approximately 60...
Growth is shifting, disruption is accelerating, and societal tensions are rising.
Confronting these dynamics will help you craft a better strategy, and forge a brighter future.
According to the latest McKinsey research,it is easy, to lose sight of long-term trends amid short-term...
Innovation and creativity
In this engaging presentation of the eight essentials of innovation performance, McKinsey principal Nathan Marston explains why innovation is increasingly important to driving corporate growth.
Taken together, these form an essential operating system for innovation within a company’s...
CUSTOMER-CENTRICITY AND EMPLOYEE-CENTRICITY
Customer-centricity encompasses both business processes, interactions, cultural mindsets, but also the actual way of doing business.
According to Paula Clapon, a content strategist at gethppy.com, a customer-centric approach has been proven to add value to a company, as a cultural and...
According to McKinsey research, many customer-experience transformations stall because leaders can’t show how these efforts create value.
The authors, Joel Maynes and Alex Rawson in their article: 'Linking the customer experience to value,' contest that the reason is that they fail...
According to Ashley Harshak, DeAnne Aguirre, and Anna Brown, the fact that change has become more frequent does not make such changes any easier.
Change is, at its core, a people process, and people are creatures of habit, hardwired to resist...
Meeting customer expectations
Today’s customers do not want digital versions of the same manual, bureaucratic processes they faced yesterday.
They search, download, pay, and listen to music all in one go.
Companies that want to win at digital adoption are therefore recognizing...
Networked devices engaged in machine to machine conversations can optimize what to do, when to do it, and by how much, but do we trust them to ever ask: “why are we doing this in the first place?”
Why are we...
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