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SPECIAL FOCUS | REVIEW | COLLECTIONS

At its core, your human resources should be about…humans. They’re the ones who produce your products and services. They’re the ones who turn prospects into returning customers. They’re the ones who show up every day and work hard to turn...
In this unpredictable economic climate, leaders must be capable to lead their companies to quickly adapt to new market forces. Business models are changing to catch up with the emerging drivers of competition. Success hinges first andforemost on “Thinking-Ahead” strategy  and...
According to McKinsey research, many customer-experience transformations stall because leaders can’t show how these efforts create value. The authors, Joel Maynes and Alex Rawson in their article: 'Linking the customer experience to value,' contest that the reason is that they fail...
According to Ashley Harshak, DeAnne Aguirre, and Anna Brown, the fact that change has become more frequent does not make such changes any easier. Change is, at its core, a people process, and people are creatures of habit, hardwired to resist...
Develop a plan that brings together data, analytics, frontline tools, and people to create business value. Only by spending the time to craft a plan can executives establish a common language to focus on goals and on ways of getting...
  HR must share organisational insight about how the business works and what it does. About the impact of people, culture and leadership. Understanding the core value drivers, the business financials, gaps in the productivity and connecting the financial performance with employees...
Strategic Partnerships By Professor James E. Henderson, Professor Charles Dhanaraj and Karine Avagyan with Michelle Perrinjaquet 79 participants from 50 companies attended an IMD Discovery Event that focused on the challenges involved in making strategic partnerships work. Download here>     Strategic Partnerships Models that Work This panel...
  Meeting customer expectations  Today’s customers do not want digital versions of the same manual, bureaucratic processes they faced yesterday. They search, download, pay, and listen to music all in one go. Companies that want to win at digital adoption are therefore recognizing...
Networked devices engaged in machine to machine conversations can optimize what to do, when to do it, and by how much, but do we trust them to ever ask: “why are we doing this in the first place?” Why are we...
Google’s five keys to a successful team Collaborative teams do much of the work at organizations everywhere, so a research team from Google’s People Analytics group set out to determine what makes for an effective team at Google. And it...
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