Business Book Review: Customer Service: New Rules for a Social Media World “Customers are more than five times as likely to post something online when they feel like they’ve been taken advantage of….Right away the odds are stacked against you. ...
Quest: Leading Global Transformations By Professor Anand Narasimhan with Jean-Louis Barsoux This book identifies and addresses the seven transformation journeys that are reshaping corporations today.It integrates and builds on the collective experience and learning of IMD's professors, who work directly with...
Michael O'Connell, in his information management article, 'Data science underlies everything the enterprise now does,' contests that data has been king for well over a decade by now, but the way we use it is undergoing some serious change. Gone are...
Strategy&’s Matt Egol and Chris Vollmer discuss what steps successful and innovative companies must take to drive change more rapidly and realize the digital potential of their business. Are you ready for disruption? This video was originally published by Booz & Company Leading...
According to Gregory Lewis, the head of Talent Acquisition at LinkedIn, Brendan Browne, confirms that using data and talent analytics has changed the way his department is perceived by the business. Will Gaker from LinkedIn’s talent analytics team and RJ...
Authors Barry Jaruzelski, John Loehr, and Richard Holman explain how digital enablers are helping companies innovate.
According to IBM Global CEO Study titled “The Enterprise of the Future”. “Disruptive by Nature” is the fourth of the five characteristics that define the Enterprise of the Future. Business processes, as well as some products and services, are becoming...
Today, every business must master digital by deploying it at scale, organization-wide, to produce real results. The most progressive are already wielding advanced capabilities like platforms, machine thinking, next-gen IT and other ready-for-prime-time technologies as the most important source...
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