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FUTURE AGENDA | Evolving Challenges

CUSTOMER-CENTRICITY AND EMPLOYEE-CENTRICITY Customer-centricity encompasses both business processes, interactions, cultural mindsets, but also the actual way of doing business. According to Paula Clapon, a content strategist at gethppy.com, a customer-centric approach has been proven to add value to a company, as a cultural and...
Why are so many companies wasting time and money on strategies that never come to life? Ironically, it sounds like they're doing all the right things. But this conventional wisdom is a trap: It creates a huge gap between your destination...
Networked devices engaged in machine to machine conversations can optimize what to do, when to do it, and by how much, but do we trust them to ever ask: “why are we doing this in the first place?” Why are we...
Quality, innovation, profitability, and growth all depend on having strategy and execution fit together seamlessly. Did You Know?      In a recent Strategy& global survey, 700 business executives were asked to rate their company’s top leaders in terms of their skill at...
Acording to by Katharine Schwab, innovation is hard to pin down, but with these six insights Ideo says it’s cracking the code. IDEO’s “Creative Difference” survey assesses an organization’s innovativeness, helping teams find tangible ways they can improve.  How do you...
Innovation and creativity In this engaging presentation of the eight essentials of innovation performance, McKinsey principal Nathan Marston explains why innovation is increasingly important to driving corporate growth. Taken together, these form an essential operating system for innovation within a company’s...
According to McKinsey research, many customer-experience transformations stall because leaders can’t show how these efforts create value. The authors, Joel Maynes and Alex Rawson in their article: 'Linking the customer experience to value,' contest that the reason is that they fail...
  Meeting customer expectations  Today’s customers do not want digital versions of the same manual, bureaucratic processes they faced yesterday. They search, download, pay, and listen to music all in one go. Companies that want to win at digital adoption are therefore recognizing...
Find out how Strategy&'s Fit for Growth approach offers companies a more strategic way of managing their cost agenda, helping them become leaner, stronger, and ready to grow.   A few differentiating capabilities drive a company's identity and success. But what do...
Dubai One interviews Strategy&’s Samer Bohsali to discuss the Ideation Center insight entitled “Preparing for the digital era: The state of digitalization in Gulf Cooperation Council (GCC) businesses. Our world is becoming ever more digitalized. Billions of devices and machines...
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