Home FUTURE AGENDA | Evolving Challenges

FUTURE AGENDA | Evolving Challenges

According to McKinsey research, many customer-experience transformations stall because leaders can’t show how these efforts create value. The authors, Joel Maynes and Alex Rawson in their article: 'Linking the customer experience to value,' contest that the reason is that they fail...
  Meeting customer expectations  Today’s customers do not want digital versions of the same manual, bureaucratic processes they faced yesterday. They search, download, pay, and listen to music all in one go. Companies that want to win at digital adoption are therefore recognizing...
Find out how Strategy&'s Fit for Growth approach offers companies a more strategic way of managing their cost agenda, helping them become leaner, stronger, and ready to grow.   A few differentiating capabilities drive a company's identity and success. But what do...
Dubai One interviews Strategy&’s Samer Bohsali to discuss the Ideation Center insight entitled “Preparing for the digital era: The state of digitalization in Gulf Cooperation Council (GCC) businesses. Our world is becoming ever more digitalized. Billions of devices and machines...
  Collaboration is permeating all aspects of business. Innovators and top performers expect a culture of collaborative engagement. And if they don’t see it in their first encounter with the company (during the hiring process), they might mistakenly assume that collaboration does not...
This collection compiled by Megan Fairbank in the new Talent Connect All Access site brings together inspiring keynotes and exclusive interviews with many of LinkedIn’s top talent acquisition leaders and influencers. 1. Pandora Media shares why ‘culture fit’ should be replaced with ‘culture add’ In...
According to Gregory Lewis, the head of Talent Acquisition at LinkedIn, Brendan Browne, confirms that using data and talent analytics has changed the way his department is perceived by the business. Will Gaker from LinkedIn’s talent analytics team and RJ...
Cassandra Brown, stresses that a strong company culture can be the most powerful tool to attract, engage, and retain talent and recruiters should take advantage of that. According to Cassandra Brown, for years most companies have been placing a big...
Customer in the Center Identify what’s most important to your customers. Seth Godin is right: You want to focus your energy on pleasing your truly rewarding customers. If it’s not clear exactly who they are, make sure you’re spending enough time on...
When the benefits and values are not perceived by the customer and the attributes are standardized, goods and services become commoditized. According to Professor Michel, “Commoditization is a bad word. It is procurement’s weapon to make you lower your prices. And...
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