According to CIPD, despite the growing capability of managerial and leadership skills in individuals, the collective ability of organisations to make use of individual skills is sometimes limited by misaligned organisational structures and processes. An unsupportive organisational environment can...
You can't earn the trust of your customers with a policy statement. You can only earn trust with actions. Don Peppers - Customer Relationship Management and Marketing Expert   The problem is that the "actions" your company takes are taken by employees, not by...
According to CIPD, HR leaders and managers today are embracing workforce diversity and inclusion. Diversity comprises not just the differences in people’s demographic characteristics (gender, language, culture and so on) but also work styles and opinions. Although diversity has...
HR bears the responsibility to promote wellness initiatives and employee incentive options as a cost-effective health, wellbeing  and work-life balance that will also yield important organisational performance benefits. HR administers benefits and work-life programs, provides benefits education and problem resolution...
Organisations rate themselves poorly when using HR data to predict workforce performance and improvement. According to a Deloitte survey, while 78 percent of companies rated HR and talent analytics as important, 45 percent rated themselves “not ready” when assessing their...
This Cass Business School research explores key findings from case studies: Context: The interpretation of intellectual capital reports requires an understanding of the contexts in which the reporting organisation operates. Value creation: Explicitly managing brand value focuses the attention...
The term organisational culture refers to the basic assumptions and beliefs shared by members of an organisation. The key elements of organisational culture are: ■   Observed behavioral regularities when people interact, such as the language used and the rituals surrounding...
In their book, ‘Managing Human Resources,’ Luis R. Gómez-Mejía, David B. Balkin, Robert L. Cardy  contest that on a strategic level, the major HR challenges facing managers today can be divided into three categories: environmental challenges, organisational challenges, and ...
While responsibility for the effective use of human resources lies primarily with managers, HR professionals’ role is to act as business partners or experts, to support managers to perform better For instance, the HR department may develop a form or...
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