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The People Advantage

You can't earn the trust of your customers with a policy statement. You can only earn trust with actions. Don Peppers - Customer Relationship Management and Marketing Expert   The problem is that the "actions" your company takes are taken by employees, not by...
An interview with David Kester, Chief Executive, Design Council. To foster a culture of innovation, managers must look outward to identify consumers' problems and spark ideas for solving those problems. They must also ease employees' fear of change. Technology enables...
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