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Shared Purpose & Collaborative Engagement

In an environment in which long-term partnerships and joint ventures must be built on mutual trust, value creation is increasingly understood in terms of the shared value derived  from its business activities and captured by the organisation, and the...
  Boundaries between industries are eroding. The relationships among suppliers, producers, and consumers are also blurring,  more rapidly than many business decision makers are prepared for. Dr Chander Velu, head of the IfM’s Business Model Innovation research programme, contests why having digested...
The understanding of Industry 4.0 and its impact on the manufacturing industry is becoming an integral part of operational performance, and manufacturing excellence. Accortding to HfS research, Industry 4.0 means a fundamental change to the “old way” of manufacturing operations....
"Culture" refers to norms of behavior and shared values among a group of people. "Norms of behavior" are ways of acting that persist because they are rewarded and the group teaches these behaviors to new people, sanctioning those...
  The key for HR is its ability to innovate and meet customer needs in the future...find the right people and put them in charge! But a key question for HR is: Are we so focused on tactical and operational that it...
Seth Godin once commented: “your job is to foster innovation…. Fostering innovation is a discipline, a profession in fact. It involves making difficult choices and causing important things to get shipped out the door.” 'The Other Side of Innovation: Solving the...
A great customer experience has become the key determinant of success when standing out against your competitors. Yet, providing a consistent and interactive online experience is an ongoing challenge for many organizations. One of the pillars of any successful company lies...
 Customer Intimacy Imperative = Customer Centricity According to Doug Leather,  a leading expert in Customer Management in his article, 'The risk of NOT building customer centric capability,' for an organisation to be deemed ‘customer centric’ it will have developed the capability to design and to deliver...
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