CUSTOMER-CENTRICITY AND EMPLOYEE-CENTRICITY Customer-centricity encompasses both business processes, interactions, cultural mindsets, but also the actual way of doing business. According to Paula Clapon, a content strategist at gethppy.com, a customer-centric approach has been proven to add value to a company, as a cultural and...
Work-life balance, says Nigel Marsh, is too important to be left in the hands of your employer. Marsh lays out an ideal day balanced between family time, personal time and productivity — and offers some stirring encouragement to make...
Imagine what would happen if every person was connected to shared purpose at work. Connected to a meaningful job that mattered to them and society at large. Imagine how much more engaged, productive and satisfied they’d be. Think of what we could collectively...
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