customer focus | Thinking Ahead

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Culture & Engagement

Creating Maximum Customer Value through Employee Engagement (video+article)

Dr. Ev Damigo; PhD - April 15, 2019

Ideas that WORK

A customer-centric strategy setting (video+article)

Dr. Ev Damigo; PhD - April 15, 2019

Expert Talk

Sell the Story: Seth Godin on marketing, storytelling and customer care...

Dr. Ev Damigo; PhD - April 15, 2019

Future-Proof Business

Linking Budgeting with Customer Strategies

Dr. Ev Damigo; PhD - April 15, 2019

Future-Proof Business

Business model innovation: Moving from products to services and solutions (video+article)

Dr. Ev Damigo; PhD - April 15, 2019

Expert Talk

Customer Service: New Rules for a Social Media World [video+book]

Dr. Ev Damigo; PhD - April 15, 2019

FEATURED

Capturing Value and Avoiding Commoditization: Business Model Differentiation & Pricing (videos+article)

Dr. Ev Damigo; PhD - April 15, 2019

Expert Talk

From Product to Service: Navigating the Business Model Innovation Transition (video+report)

Dr. Ev Damigo; PhD - April 15, 2019

Reports & Multimedia

Customer in the Center: CRM Empowers Growth (report)

Dr. Ev Damigo; PhD - March 22, 2019

Culture & Engagement

Trust & Transparency: Is What You Do. Not What You Say...

Dr. Ev Damigo; PhD - March 22, 2019

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COLLABORATIVE ENGAGEMENT: An Innovative Approach for boosting the Effectiveness of a Performance Management System...

Culture & Engagement Dr. Ev Damigo; PhD - May 14, 2019

Staffing Industry Latest Research

Legal Calendar 2023: APAC
Key Findings This report identifies the legal changes and developments highlighted in our quarterly Legal Updates that are expected to impact the contingent workforce environment in 2023 across the Asia Pacific region. Forthcoming changes highlighted include significant employment law changes in Australia and Malaysia; the Fair Pay Agreements scheme in New Zealand; outsourcing rules changes […]
Staffing Trends 2023
There are seven trends we are highlighting in 2023: Feeling a Bit Recession-y The Return of Unemployment Getting Transparent with Pay It’s All About the Platforms Staffing Plus Return to Manual Getting Creative with Payroll You can download the entire report here Staffing Trends 2023 - You do not have permission to view this object.
Best Practices for Adding SOW
Over the years, SIA’s research has consistently found that SOW management is an important part of contingent workforce program management spend. In SIA’s report, MSP Global Landscape and Differentiators 2022, service providers reported that 29% of the global spend within Managed Service Provider (MSP) programs was through SOW arrangements. By work arrangement, the largest share of […]
Global Pay Transparency Laws
Key Findings Despite more than 50 years of equal pay legislation, the gender pay gap, which stands at an average of 20% worldwide according to the United Nations, persists Multiple countries, including Canada, Chile, France, Germany, Iceland, Lithuania, UK and the US, already have transparency legislation or policies in place. Other federal, national and local […]

Social Talent

How Full-Cycle Recruiting Can Benefit Your Business
Full-cycle recruiting is an approach to talent acquisition that reimagines recruitment as a holistic process spanning from the initial job listing through to onboarding. Also known as end-to-end recruiting or full-lifecycle recruiting, the full-cycle recruitment process is managed from beginning to end by the same individual or team. Full-cycle recruiting is typically implemented by small […]
Understanding the Importance of Internal Mobility, with Colleen Rush
Internal mobility consistently ranks as a top indicator of great workplaces. It’s a win-win for talent development and retention. But it’s also still a challenge for many companies – especially within large workforces. How can you create a culture of internal mobility when it’s difficult to know the true extent of the talent within your […]
SocialTalent Wrapped: Highlights from 2022
As we cautiously creep into 2023, I think it’s time to take stock and acknowledge some of the incredible milestones and moments that SocialTalent has achieved over the last twelve months. Afterall, the company just turned 12 in January, so I’m in the mood to reflect and celebrate! We’ve grown so much as an organization […]

Undercover Recruiter

What’s Next for the #Quiet Hashtag Trend?
Nearly three years ago, we were introduced to the coronavirus. Now we have quiet quitting. Both are equally tenacious, and just when it seems we’re rid of them, they resurface in different forms. A few months ago, we learned about “quiet firing” and “quick quitting,” the first two variants of the quiet quitting trend. Now,… […]
How Recruiters Can Find Opportunity Amid Uncertainty
The forecasts are in, and economists paint a gloomy outlook for the UK economy in the coming months. It has been predicted that Britain risks being the first G7 nation to slip into recession – and the last one to get out of it – which is undoubtedly causing concern amongst business leaders. To prepare… […]
6 Wellbeing Trends that will Shape Work in 2023 and Beyond
Nuffield Health’s 2022 Healthier Nation Index study revealed one in three adults claims their mental health has got worse in the last year. The same statistic is also true of physical health, with a third of UK adults reporting a decline over the last 12 months. Employers have a responsibility to help individuals manage their wellbeing. However,… […]

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